Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence
within your assigned territory Conduct telephone calls and in-person visits to existing and potential customers comprehensive call schedule to cover your territory effectively Provide reports on call results, customer promotional offers Educate customers on terminology, part numbers, features, and product benefits Remain up-to-date
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling advance their skills. Managing the timely resolution of open calls and call actions across all customers. 60-minute lunch Working hours as such, due to the time difference in the US Salary: R45 000 - R65 000 DOE
experience in a customer service agent/ contact centre agent role Evidence of sufficient experience to clients we can help at all times. Use all tools available to deliver a "First Time Fix" for clients wherever hours: UK Working Hours between 6am and 6pm (UK time) UK Bank Holidays apply.
with a call to arrange meetings. Daily follow-ups on new LinkedIn connections with email and call. Post activities to support growth. Perform targeted cold calls for specific projects. Assist with monthly Medical attention to detail. Maintains professionalism at all times. Tech-savvy. Capable of following instructions with
with a call to arrange meetings. Daily follow-ups on new LinkedIn connections with email and call. Post activities to support growth. Perform targeted cold calls for specific projects. Assist with monthly Medical attention to detail. Maintains professionalism at all times. Tech-savvy. Capable of following instructions with
and professional manner. Answer and direct phone calls promptly and efficiently. Maintain cleanliness and is a plus. Ability to work independently and as part of a team. Positive attitude and willingness to
and professional manner. Answer and direct phone calls promptly and efficiently. Maintain cleanliness and is a plus. Ability to work independently and as part of a team. Positive attitude and willingness to
allocated Attending to calling customers Loading and checking in the shortage time possible Checking of to your area: Starting and closing times Overtime Tea and lunch times General administration duties, sorting
defined standards. Objectives Logging and Managing Calls on Helpdesk Management System Microsoft Server OS 2016, maintaining and support Microsoft System Centre Configuration Manager (SCCM), Patch management