distributors and customers • Maintain a constant call cycle/booking cycle for trainings at all retail people. • Strong time keeping and planning skills • The ability to work solo and as part of a team. • Keeping
distributors and customers • Maintain a constant call cycle/booking cycle for trainings at all retail people. • Strong time keeping and planning skills • The ability to work solo and as part of a team. • Keeping
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence
within your assigned territory Conduct telephone calls and in-person visits to existing and potential customers comprehensive call schedule to cover your territory effectively Provide reports on call results, customer promotional offers Educate customers on terminology, part numbers, features, and product benefits Remain up-to-date
experience in a customer service agent/ contact centre agent role Evidence of sufficient experience to clients we can help at all times. Use all tools available to deliver a "First Time Fix" for clients wherever hours: UK Working Hours between 6am and 6pm (UK time) UK Bank Holidays apply.
reporting. Prepare monthly management accounts and cost centre
reports (Actual vs. Budget) and distribute
variances
? Delivery Team expense and cost centre allocation and purchase order approval management
reporting. Prepare monthly management accounts and cost centre
reports (Actual vs. Budget) and distribute
variances
? Delivery Team expense and cost centre allocation and purchase order approval management
defined standards. Objectives Logging and Managing Calls on Helpdesk Management System Microsoft Server OS 2016, maintaining and support Microsoft System Centre Configuration Manager (SCCM), Patch management
duties