Description To lead a team of second line technical support agents, ensuring swift and effective resolution
Description To lead a team of second line technical support agents, ensuring swift and effective resolution
Managerial:
- Lead and motivate a team of technical support agents.
- Conduct performance evaluations
Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and mentoring
Leadership: Lead and manage a team of technical support agents, providing guidance, coaching, and mentoring
Responsibilities Daily IT technical desktop level support to the agents in the call centre Handing the
Responsibilities Daily IT technical desktop level support to the agents in the call centre Handing the
Responsibilities Daily IT technical desktop level support to the agents in the call centre Handing the
through the TAC. Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation. Summarize
through the TAC. Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation. Summarize