End-User Support Handle user requests via the Helpdesk system, telephone and e-mail Provide timely and
for overseeing the Business and System Analysis, Helpdesk (Internal and External), Testing and Infrastructure
resolving problems logged by users through the helpdesk system. Technology exposure C++ Delphi C# Object
resolving problems logged by users through the helpdesk system.
Technology exposu
stability and security.- Collaborate with the helpdesk team to address complex technical issues.- Document
solutions Provide user support including dealing with Helpdesk issues as required Assist with preparation of
Sustainability. Supported by a 24/7 technical helpdesk, they are committed to exceeding client expectations
Sustainability. Supported by a 24/7 technical helpdesk, they are committed to exceeding client expectations
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
Duties: Ensuring all calls are logged into the helpdesk system and having ownership that all progress Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership that all progress