opportunity for a Client Services Team Leader. As part of our exciting growth, we are currently seeking Client Service and Retention Consultants, will be part of the Leadership team, and will report directly Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity query response times and Maintaining Service Level Agreements Ensuring acceptable talk time and phone availability Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
opportunity for a Client Services Team Leader. As part of our exciting growth, we are currently seeking Client Service and Retention Consultants, will be part of the Leadership team, and will report directly Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity query response times and Maintaining Service Level Agreements Ensuring acceptable talk time and phone availability Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests Provides 24X7 IT support in the call centre on hardware and software matters Timely creates user accounts, user licenses Coordinates with the approval of the manager; timely purchase and installation of IT consumables and as per company policy Escalates IT matters in a timely manner to the relevant IT management personnel
We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The purpose customer To perform standby work from time to time in the IT Service Centre Job related knowledge and skills 12 2/3 Years experience within an IT Service/Call Centre Desirable ITIL Foundation Retail experience IS
business on release plan and requirements Take part in all stages of the project life cycle, including applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
Retailers/wholesalers of automotive parts and vehicle aircon parts is looking for an experienced sales rep from a similar industry. Generate sales by calling on existing and potential customers and utilising Visit customers on a regular basis as per call cycle – time allocation 80/20 principle Train customers Minimum 3 years automotive parts sales Wholesale / Retail Replacement Parts Sales experience Experience
Retailers/wholesalers of automotive parts and vehicle aircon parts is looking for an experienced sales rep from a similar industry. Generate sales by calling on existing and potential customers and utilising Visit customers on a regular basis as per call cycle – time allocation 80/20 principle Train customers Minimum 3 years automotive parts sales Wholesale / Retail Replacement Parts Sales experience Experience
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered improved performance over an extended period of time. • Effective leadership of the team can lead to absenteeism and turnover improving performance. • Planning time frame is typically 1 week to 1 month Size Team Leaders and meeting service levels; manage resources; good time management • Coaching Skills with an even temperament
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting rotational shift work. ATTRIBUTES: Good communication, time management and interpersonal relationship skills
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent