Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit
Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for
Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for
part of our organization, specializing in outbound call center operations. Our primary responsibility is arrangements. Updating banking details on the system. Calling clients before their next hampers are dispatched sales system with arrangements made. Other ad hoc calls and duties related to Client Accounts Have a 3-year 3-year Degree or Diploma. Previous experience in a call centre, collections, or customer service role is be commission based only and is linked to every call you make. The expected salary is between R17 500
part of our organization, specializing in outbound call center operations. Our primary responsibility is arrangements. Updating banking details on the system. Calling clients before their next hampers are dispatched sales system with arrangements made. Other ad hoc calls and duties related to Client Accounts Have a 3-year 3-year Degree or Diploma. Previous experience in a call centre, collections, or customer service role is be commission based only and is linked to every call you make. The expected salary is between R17 500
communication skills - staff, customers, RSM, BSU, HR, call centre • Good written communication skills — emails Insurance (long and short term), FAIS, CPA, NCA, POPI act etc.) • Understanding of short and long-term insurance
communication skills - staff, customers, RSM, BSU, HR, call centre • Good written communication skills — emails Insurance (long and short term), FAIS, CPA, NCA, POPI act etc.) • Understanding of short and long-term insurance
pre-determined call cycles and routes, ensuring the pre-planning and professional approach to each call. To initiate will be required to spend 60-70% of your time calling on existing customers and 30-40% on new potential
pre-determined call cycles and routes, ensuring the pre-planning and professional approach to each call. To initiate will be required to spend 60-70% of your time calling on existing customers and 30-40% on new potential
Documentation of all processes/configuration (e.g., act toolchain, CMDB, ResolveIT, SAM) Lead of operation and agent distribution Attendance in rolling on-call duty 24h/7 Investigating new platforms for license