Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
This
Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This
- Must have an electrical qualification (N3 +) and have an understanding of wiring of meters
- Must have excellent telephone etiquette as you will need to assist customers with any technical issues faced
- Computer Literate
- Must have a clear criminal and credit check
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance tracking, coaching, and management Quality assurance as per strict quality standards Facilitate performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance in a 2IC or team leader role within a large contact centre Excellent interpersonal communication skills
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder
seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound Maintain and update your daily workflow queue for management reporting. To strive to have zero lost calls To verify and update if necessary all personal contact information for clients including the Medical Aid required for assessing the claim. Liaising with the Manager regarding the claim decision about a client query and training will be done within our Client Contact Centre for all successful candidates. The successful
Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients CONDENSED LIST OF DUTIES : Handle tele
ðð Join Our Dynamic Client Contact Centre Team! ðð
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Position Available: Inbound Client Contact Centre and Correspondence Administrator
and enhance customer satisfaction by efficiently managing internal sales processes and providing professional and alternate Saturdays Key Performance Areas: Manage inbound calls and provide professional advice Follow collections Manage daily administrative tasks, including follow-ups and document management Market Related
and enhance customer satisfaction by efficiently managing internal sales processes and providing professional and alternate Saturdays Key Performance Areas: Manage inbound calls and provide professional advice Follow collections Manage daily administrative tasks, including follow-ups and document management Market Related