Call Centre Quality Assessor Jobs in South Africa
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Quality Assurance Agent: Call Centre
Pretoria
Negotiable seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment in Quality Assurance
The contact centre service will support the channels below (and any support (both inbound and outbound).
share this job on whatsappCall Centre
Flair Talent Management LtdNorth Johannesburg
Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated Your Role: Customer Interaction: Handle incoming calls and inquiries with professionalism and empathy. product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration: approach to customer service. Previous Experience: Call centre experience is essential. Ready to take the next
Call Centre
Johannesburg
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- Customer Interaction: Handle incoming calls and inquiries with professionalism and empathy.
- Data Entry: Accurately log call details and customer information.
- Team
- Previous Experience: Call centre experience is essential.
Quality Assessor Faerie Glen
Bestmed Medical SchemeFaerie Glen
Promoting the TCF principle within the scheme. General Quality Control over all consultants. Reporting and monitoring monitoring on all findings identified through the quality control processes. Ensuring client satisfaction Client Liaison Leads Management New Membership Quality Control FAIS Compliance Qualification Grade 12
Insurance Quality Assurance Assessor
Pretoria
JOB TITLE: Quality Assurance Assessor
AREA: Pretoria East : R 17 000
Report to : Quality Assurance Manager
Job Overview:
of a Quality Assurance Assessor is to play a critical role in maintaining and improving the quality of
including voice and chat, to ensure compliance with quality standards and regulations.
Quality Assessor Sandton NEW
Abacus Life LimitedSouth Africa
Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Investigative Orientation Upholding delivery and quality standards
Direct Sales Admin Quality Assessor
Bestmed Medical SchemeFaerie Glen
Promoting the TCF principle within the scheme. General Quality Control over all consultants. Reporting and monitoring monitoring on all findings identified through the quality control processes. Ensuring client satisfaction Client Liaison Leads Management New Membership Quality Control FAIS Compliance Qualification Grade 12
Direct Sales Admin Quality Assessor
Pretoria
are currently seeking a Direct Sales Admin Quality Assessor to join their team in Gauteng.
looking for a Direct Sales Admin Quality Assessor responsible for ensuring adherence to
principle within the scheme.
Call Centre Agent With Re5
Fourways
R10k - 16k per month standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
Call Centre Supervisor
Cape Town City Centre
motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets >
- Supervise and manage a team of call centre agents.
- Monitor agent performance and and implement strategies to improve overall call centre performance and efficiency.
- Ensure adherence
- Prepare reports on call centre performance metrics, including call volume, response times, and
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