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Call Centre Quality Assurance Analyst Jobs in South Africa

Jobs 1-10 of 8820

Quality Assurance Agent: Call Centre

Pretoria  Negotiable

seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment in Quality Assurance

  • Experience: Minimum 8 years (preferably over 10 years) in quality management management, including: Quality Assurance, Service Desk.
  • Familiarity with the IVANTI Service Desk or similar ATS systems.
  • The contact centre service will support the channels below (and any support (both inbound and outbound).

  • Walk-in centre face to face support.
  • Instant Messaging/AI


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  • Quality Assurance Analyst Centurion

     Spesnet Group Healthcare Innovation AppliedCenturion

    The Quality Assurance Analyst is responsible for developing and supporting the planning, design, and units to perform and validate test cases based on quality and system requirements. You will be responsible ensuring that the end product meets the minimum quality standards, is fully functional, reliable, and meet user's expectation. To be successful as a Quality Assurance Analyst, you should demonstrate strong attention candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive


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    Quality Assurance Analyst Pretoria

     AgritalentSouth Africa

    a leading agribusiness, seeks an IT Quality Assurance Analyst at its Corporate Services Division at Pretoria, who will be responsible for ensuring the quality of software and IT systems through thorough testing with developers and stakeholders to ensure high-quality IT solutions. Responsibilities and Duties Plan and oversee product inspection and testing for quality and conformance to specification and deliverables managers) to identify system requirements Track quality assurance metrics Provide feedback and recommendations


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    Quality Assurance Analyst (financial Services)

    Johannesburg

    • 5 Years experience working in a client onboarding function specifically authorising the account openings
    • Extensive knowledge of UK customer and enhanced due diligence, sanctions, PEP, and Adverse media screening
    • Knowledge of Money Laundering Regulations, 5th MLD, UK MLR 2017,


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    Call Centre

     Flair Talent Management LtdNorth Johannesburg

    Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated Your Role: Customer Interaction: Handle incoming calls and inquiries with professionalism and empathy. product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration: approach to customer service. Previous Experience: Call centre experience is essential. Ready to take the next


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    Call Centre

    Johannesburg

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    • Customer Interaction: Handle incoming calls and inquiries with professionalism and empathy.
    • Data Entry: Accurately log call details and customer information.
    • Team
    • Previous Experience: Call centre experience is essential.


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    Quality Assurance Analyst/enhanced Due Diligence Analyst

    Johannesburg

    • ATTEND client meetings when required
    • authorise account openings in line wirh procedures with particular focus on KYC/AML/DD Elements
    • Liase with RMs/AMs
    • Support account opening manager to ensure the team recieves ongoing training
    • work closely with compliance te


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    Quality Assurance Analyst (aml, Dd And Edd)

    Johannesburg

    • ATTEND client meetings when required
    • authorise account openings in line wirh procedures with particular focus on KYC/AML/DD Elements
    • Liase with RMs/AMs
    • Support account opening manager to ensure the team recieves ongoing training
    • wotk closely with compliance te


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    Quality Assurance Generalist

    Midrand  Monthly

    We have an opportunity for a Quality Assurance Generalist with one of our clients in the aviation space />
    Requirements:

    • A degree in Quality Management or related tertiary qualification
    • Must of relevant experience
    • Quality Management and quality assurance experience
    • Business process process redesign experience
    • Quality management systems
    • Risk management
    • Must


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    Quality Assurance Manager Centurion

     Hire ResolveCenturion

    qualified individual to join our team as a Quality Control/Assurance Manager. The ideal candidate will have understanding of quality control processes. This individual will be responsible for overseeing the quality assurance standards. Responsibilities: - Develop and implement quality control procedures for all products - Conduct regular ensure they meet quality standards - Coordinate with production teams to address any quality issues - Monitor staff on quality control procedures - Maintain documentation and records related to quality control processes


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    Average Annual Salary

    for Call Centre Quality Assurance Analyst jobs in South Africa
    R 456,931

    No. of Jobs added in the last week

    for this search.
    1773