Objective:
Our client is looking for a Customer Care Coordinator for an automotive company who will will work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the candidate will assist the Customer Relations Manager in all areas of customer care elements and activities call centre activities - dealing with incoming customer complaints and queries.
Minimum requirements: -A degree or Diploma in Supply management/Business Administration/Logistics -At least 3 years' experience in a similar role
Minimum requirements: -A degree or Diploma in Supply management/Business Administration/Logistics -At least 3 years' experience in a similar role
encompassing:
Â
The Company Rules
Customer Relations
Cash Management Procedures
Passenger
timesheet procedures and systems
Inform customers of route, timetable and fare system information
Cashier Procedures Protocols
Undertake daily checklist
for cash management
Ensure availability of customer forms at all times
Ensure stock availability
/>Logging cash equipment faults with relevant service providers
Undertake daily checklist at shift
confirmations to customers. Handle hazardous applications and paperwork. Invoice customers and process creditor
confirmations to customers. Handle hazardous applications and paperwork. Invoice customers and process creditor
the Company's reputation by ensuring that all Customer requests are executed in a timely and professional maintaining open customer PO's. Managing rental engine transactions. Preparing Customer Sales Force entry documents. Validating Customer details on SA Menu and Sales Force. Loading new Customer Details. Preparing Compliance Department for authorisation. Assisting the Service Centre department with the opening of order tasks administration. Provide assistance and support to the Customer Service Department. Perform all other duties as required
automotive industry seeks for Customer Service Consultant to join their team Customer complaint and query handling handling and Customer case management. Building and maintaining relationships with the dealer network. and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years