quotas
Cape Town CBD Contact centre requires the services of an experience HR Generalist to manage the full
as a generalist
2 years experience in Contact Centre HR - full function (Recruitment / admin / performance
we now recruit internationally for over 5000 clients CONDENSED LIST OF DUTIES : Handle telephone queries
ty to work with little supervision
EDUCATION
Our client within the Financial and Investment services based in the UK and South Africa is currently self-motivated Senior Client Service Manager to join their dynamic team in Cape Town. Our client within the Financial currently recruiting for a self-motivated Senior Client Service Manager to join their dynamic team in Cape services and related processes. Maintain and enhance client and team relationships. Support the director with thinking skills Able to interact and relate with clients and different advisers of all levels Responsibilities:
position of Network Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate corrective intervention tickets and Tier 2 network operations support requirements, including escalation management Taking accountability for providing Tier 2 network operations support, resolving complex technical issues within Providing regular performance reports on network operations, highlighting key metrics, incidents, and resolutions schedules Substantial technical expertise in network operations, including hands-on experience with network monitoring
first point of contact for client queries, contributing to operational effectiveness, client satisfaction Execute own work and team work according to set operating procedures and service level agreements. • Monthly activities to ensure that agreed standards and operational obj ectives are met. (Daily to 3 months) • Coordinate and report on client service levels and trends, risks, Compile, analyse and report on client service levels opportunities. • Resolve escalated client queries.Resolve escalated client queries. Bachelor's Degree Logistics
Should you not receive a response within 14 days, please consider your application as unsuccessful.
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