in the Security Services Department for a Client Experience Manager reporting to the Security Services accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX promptly dealt with. Required Experience: At least five (5) years active experience managing operations and
in the Security Services Department for a Client Experience Manager reporting to the Security Services accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX promptly dealt with. Required Experience: At least five (5) years active experience managing operations and
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across across various touchpoints in client operations with a focus on enhancing client junctions, communication servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership continuously improve the desired client experience. Take ownership of customer experience monitoring and reporting functions within client operations functions. Gather and analyse customer experience data with the goal
Design and evaluate the client experience across various touchpoints in Client Operations with a focus
focus on enhancing client junctions, communication and improving their new business, servicing and claim
claim journeys.
- Champion the Customer Experience aspects of the design process with thought leadership
improve the desired client experience.
- Take ownership of Customer Experience monitoring and reporting
reporting of all functions within Client Operations functions.
- Your role may change over time, depending
Design and evaluate the client experience across various touchpoints in Client Operations with a focus focus on enhancing client junctions, communication and improving their new business, servicing and claim claim journeys. - Champion the Customer Experience aspects of the design process with thought leadership in continuously improve the desired client experience. - Take ownership of Customer Experience monitoring and reporting reporting of all functions within Client Operations functions. - Your role may change over time, depending
based in Umhlanga is seeking to employ a Client Relationship Officer to join their growing team
clients for the Wealth Specialist
Our client seeks to appoint a suitably qualified and experienced CRO with at least 3-5 years direct experience experience in a similar position. Matric as well as a relevant bachelor's degree is required. PGD in
The Client Relationship Officer (CRO) first and foremost are responsible for the servicing of all our our existing private clients that form part of the Wealth Team's allocated client book. The CRO provides provides first class service to all clients and as such maintain and increase the Company's market share in our private wealth clients, fostering confidence and goodwill with these clients thereby understanding allows for Wealth Specialists to be in front of clients, so they can sign and acquire new business. Key
The Client Relationship Officer (CRO) first and foremost are responsible for the servicing of all our our existing private clients that form part of the Wealth Team's allocated client book. The CRO provides provides first class service to all clients and as such maintain and increase the Company's market share in our private wealth clients, fostering confidence and goodwill with these clients thereby understanding allows for Wealth Specialists to be in front of clients, so they can sign and acquire new business. Key
Office and Client relationship manager
Office and Client relationship manager companies, brokers and assessors.
Requirements: