CLIENT SERVICES CONSULTANT
Perm, Salary CTC up to 288 000-336 000+ 000+ dependent on experience p/a, CBD, normal working hours Mon - Fri, must be flexible. Normal company Financial Services Company is seeking to employ a Client Service Consultant to telephonically service internal/external internal/external clients/brokers with regard to new business, switches, redemptions, deceased estates, transfers to:-
Ensuring an excellent quality of service is given to clients at all times
Online accounts verification
Our Client, Debtbusters a division of IDM has an opportunity for a Client Service Consultant. Who is is IDM? Serving clients from a division of IDM, DebtBusters' make an impact on the lives of South Africans Africans, committed to providing the best service to those in need with our taylor-made financial solutions and grow. If you're keen to gain diverse work experience and personal and professional growth within a Responsibilities: Resolving client queries dealing with: Debt counselling Additional financial services/products The
Our Client, Debtbusters a division of IDM has an opportunity for a Client Service Consultant. Who is is IDM? Serving clients from a division of IDM, DebtBusters' make an impact on the lives of South Africans Africans, committed to providing the best service to those in need with our taylor-made financial solutions and grow. If you're keen to gain diverse work experience and personal and professional growth within a Responsibilities: Resolving client queries dealing with: Debt counselling Additional financial services/products The
Security Services Department for a Client Experience Manager reporting to the Security Services Executive Executive. Purpose of Position: Manage the service delivery to customers in a seamless manner to meet and exceed Take accountability for overall service delivery and customer experience. Build strong customer relationships internal and external. Accountable to manage service delivery organizations and their contractual obligations end-to-end services delivered is of high standard and foster positive customer experience. Define operational
Security Services Department for a Client Experience Manager reporting to the Security Services Executive Executive. Purpose of Position: Manage the service delivery to customers in a seamless manner to meet and exceed Take accountability for overall service delivery and customer experience. Build strong customer relationships internal and external. Accountable to manage service delivery organizations and their contractual obligations end-to-end services delivered is of high standard and foster positive customer experience. Define operational
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across across various touchpoints in client operations with a focus on enhancing client junctions, communication their new business, servicing and claim journeys. Champion the customer experience aspects of the design continuously improve the desired client experience. Take ownership of customer experience monitoring and reporting functions within client operations functions. Gather and analyse customer experience data with the goal
Design and evaluate the client experience across various touchpoints in Client Operations with a focus
on enhancing client junctions, communication and improving their new business, servicing and claim journeys
journeys.
- Champion the Customer Experience aspects of the design process with thought leadership
improve the desired client experience.
- Take ownership of Customer Experience monitoring and reporting
reporting of all functions within Client Operations functions.
- Your role may change over time, depending
Design and evaluate the client experience across various touchpoints in Client Operations with a focus on enhancing client junctions, communication and improving their new business, servicing and claim journeys journeys. - Champion the Customer Experience aspects of the design process with thought leadership in the continuously improve the desired client experience. - Take ownership of Customer Experience monitoring and reporting reporting of all functions within Client Operations functions. - Your role may change over time, depending
your role will include assessing policies for clients who qualify for extra cover, calculate premiums Outputs (include but is not limited to): • Assess client policies that qualify for Extra Cover. • Assess risk. Your Experience: • 3 years' experience in administration industry. Call centre experience would be long-term insurance industry • Experience in Individual life insurance product ie Life cover, Permanent Disability
and communicate final decisions to brokers and clients
- Create schedules for payments and obtain
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Your experience:
- Minimum 2-3 years experience in Life Insurance Assessing
- Experience in both group and life individual life claims (Essential)