Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated Your Role: Customer Interaction: Handle incoming calls and inquiries with professionalism and empathy. product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration: approach to customer service. Previous Experience: Call centre experience is essential. Ready to take the next
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Call Centre Manager post available in Cape Town for a 50 Seater in the Collections industry
Certificate or Diploma in Management or Hr prefered
3 years Call Centre Management / Supervisory exp essential
Management etc
the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will for overseeing and optimizing customer support operations, contributing to a positive customer experience development Technology management Analyse customer feedback Escalation management Resource planning Reporting
facilitate the attainment of goals and quotas
Cape Town CBD Contact centre requires the services of an experience HR Generalist to manage the full HR experience in Contact Centre HR - full function (Recruitment / admin / performance management / ATR / EE
Description The Call Centre Operator will be responsible for operating an ordering Call-centre for fuel products Accountabilities : Operate Call-centre to receive and optimise fuel orders; Co-ordinate ordering of fuel; Manage and vehicle utilization and submit to the Logistics Manager by email before 13:00 Daily during weekdays for Customer Service Qualification in Supply Chain Management / Logistics advantageous Excellent command of
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
Ensure that the customers are called and the resolution is confirmed before queries
with little supervision
standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)