Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated and having fun. Your Role: Customer Interaction: Handle incoming calls and inquiries with professionalism professionalism and empathy. Problem Solving: Assist customers by resolving issues and providing product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration: Work Work closely with team members to ensure customer satisfaction and meet team goals. What We're Looking For:
Role:
dealing with customer calls and correspondence. Update customer details and communication on customer debtor quality of calls in line with service level agreements (SLA's).
motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets improve agent performance, and managing escalated customer inquiries. The ideal candidate will have strong abilities, and a passion for delivering exceptional customer service.
Responsibilities:
RESPONSIBILITIES:
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution
Represent the customer to the rest of the business - Customer Advocate
Demonstrate
Competencies:
Must have inbound and outbound experience
Good reading abilities and written
Applying customer service/care principles to all calls
Working with People
in Sandton is seeking to employ experienced Call Centre Agents based in Alexandra or Randburg CBD (not or NQF Level 4 (not negotiable) Min 6 months call centre experience (preferable international) (not negotiable)
We have a unique opening for a Call Centre Agent to join our team on a 3 month contract. Attend to broker/client handle related queries Share information with customers to build their understanding of products Create advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' Call Centre communication skills Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence
will be responsible for contacting prospective customers, selling and marketing our products. The successful
reliable
Can work under pressure
Excellent customer service skills
Self-motivated and resilient
Call Centre based in Sandton requires the services of a call centre agent. Customer service Client liaison Pastel Must have at least two years' experience in a call center NOT NEGOTIABLE: Must be able to work night