Customer Success Operations Location: Parktown, Johannesburg Working Hours: Monday to Friday 9:00am -
responsible for the customer operations department, responsible for building customer operation and customer analysis, customer demand analysis)
Dealer customer operation support (activity guidebook, execution guide)
Develop guide)
Develop long-term customer operation strategy output and adjustment, coordinate with Brand
of corporate customers and assessing repayment ability, profitability, and operational capability.
responsible for overseeing and optimizing customer support operations, contributing to a positive customer
and customer-service standards; resolve problems; complete audits; identify trends; Develop operations systems primary point of contact when there are customer operational issues related to equipment quality, customer accidents and mishaps on-site; Communicate customer issues with operations team and devise ways of improving the
and benchmarking purposes Adds value to customers operations e.g. conduct site investigations, application
der Coordination: Liaise with customers, Operations, and Sales teams to coordinate customer
Value Stream Lead, manage and control Customer Service, Operational Risk, Gross Profit, Work-rate, and Team
making it easily accessible to our internal customers. Operations Management and Compliance Carry out operational
Experience: -Minimum 3 years' experience in customer operations -2 Years experience in Similar role in an