Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our twenty years of experience in delivering business services, garnering stellar client references, and maintaining
seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading solutions, they are committed to delivering top-notch service to our clients. If you have a strong technical excellent communication skills, and a passion for customer service, we want to hear from you. Apply now to be line IT support • Logging of all Incidents and Service request according to ITIL standards • Follow up standards and best practice • Respond to all customers within the SLA timeframe in accordance to priority
confirmations to customers. Handle hazardous applications and paperwork. Invoice customers and process creditor
confirmations to customers. Handle hazardous applications and paperwork. Invoice customers and process creditor
upselling additional services, resolving issues, providing extensive customer service to local and foreign
Drivers License and own transport.
3 years of Customer Facing experience in a selling type environment
***THIS POSITION REQUIRES CUSTOMER FACING SALES EXPERIENCE***
At least 2 years of customer facing sales experience
Excellent planning
logistics industry, currently seeks your Exports Customer Service experience to control and manage the entire Process bookings and send booking confirmation to customers. Follow up on quotes to fill up under utilised invoices. Submit RCG to SARS Release bills for customer collection. Process cargo dues. Process acquittals
ss bookings and send booking confirmation to customers
Responsibilities: