Duties will include but not be limited to:
About our Client: Our client is a leading global provider specialising in data analytics and digital solutions, offering comprehensive services across diverse industries. Operating worldwide, they are dedicated to fostering innovation and efficiency, empowering clients to unlock new opportunities an
JOB DESCRIPTION Basic Function: • This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams. QUALIFICAT
sector is looking for a Service Delivery Manager to join their team. The Service Delivery Manager (SDM) is
IT Service Delivery management team whose mission is to provide uninterrupted client services and IT support processes, functions, and overall IT service delivery. Service Management Participate in efforts to implement
of key accounts from an IT service delivery perspective; Lead service delivery reviews on SLA adherence
professionals to cultivate client relationships and delivery service according to client's needs Prepare financial
professionals to cultivate client relationships and delivery service according to client's needs Prepare financial
external customer's specific requirements for delivery services and include their requirements in company create a culture of continuous improvement for delivery services. Close monitoring of the external customer's improvements and operations efficiency relating to delivery services. Identify opportunities to make savings on distributor (salesforce) delivery agreements are signed and maintained. Assist Customer Service Department (CSD)