The Dialler Manager overall plays a crucial role in driving the success of outbound calling operations operations by ensuring that the dialler system is optimized, compliant, and aligned with business objectives optimizing dialler operations in alignment with organizational goals. Lead a team of dialler analysts. the selection, implementation, and management of dialler technology solutions. Define key performance indicators indicators (KPIs) and establish benchmarks for dialler performance. Monitor and analyze performance metrics
Comfortable working on both manual and predictive dialler. · Matric · Two years minimum experience collecting
Comfortable working on both manual and predictive dialler. · Matric · Two years minimum experience collecting
environment is a pre requisite ➢ Experience with use of Dialler advantageous ➢ Ability to meet and exceed daily