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MANAGEMENT (IF APPLICABLE, APPROXIMATE
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Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery and outbound customer contact channels. Responsible for staffing, budget management, implementing strategy structuring of contact Centre support nationally for optimal blood collections and stakeholder management. 1.Strategic Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders,
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery and outbound customer contact channels. Responsible for staffing, budget management, implementing strategy structuring of contact Centre support nationally for optimal blood collections and stakeholder management. 1.Strategic Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders,
Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated Your Role: Customer Interaction: Handle incoming calls and inquiries with professionalism and empathy. product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration: approach to customer service. Previous Experience: Call centre experience is essential. Ready to take the next
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Call Centre Manager post available in Cape Town for a 50 Seater in the Collections industry
Certificate or Diploma in Management or Hr prefered
3 years Call Centre Management / Supervisory exp essential
Management etc
the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will development Technology management Analyse customer feedback Escalation management Resource planning Reporting
Cape Town CBD Contact centre requires the services of an experience HR Generalist to manage the full HR experience in Contact Centre HR - full function (Recruitment / admin / performance management / ATR / EE
- Must have an electrical qualification (N3 +) and have an understanding of wiring of meters
- Must have excellent telephone etiquette as you will need to assist customers with any technical issues faced
- Computer Literate
- Must have a clear criminal and credit check
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received