other infrastructure components
End to end user support
Participate in IT audits and assessments
and other infrastructure components End to end user support Participate in IT audits and assessments Matric
operations. IT Infrastructure Management and End User support: Oversee the design, implementation, and maintenance effective delivery of IT services and support and end users support. Manage team/vendor to manage end users. Systems escalate as needed to ensure project success. End User Support Oversee the vendors Bachelor's degree/Diploma
and provide support and troubleshooting for end users. Support Assist Infrastructure Technician with general
and provide support and troubleshooting for end users. Support Assist Infrastructure Technician with general
resolution of IT Service Management (ITSM) VIP and end-user support requests. Be responsible for the verification resolve problem tickets. Experience with VIP and End-user support. Experience with technical documentation,
Infrastructure as a member of the I&O team
DUTIES: IT Infrastructure Management and End User Support – Oversee the design, implementation, and effective delivery of IT services and support and end users' support. Manage team/vendor to manage end users. escalate as needed to ensure project success. End User Support – Oversee the vendors. REQUIREMENTS: Qualifications
Telematics industry in technical support, end user support or account management Deep understanding of
experience in IT software and hardware support End User support with troubleshooting skills and networks exposure Troubleshooting skills Key Performance Areas: End user support - Resolve logged incidents as per client contract