Description JOB PURPOSE The Lift and Escalator Service Technician is responsible for equipment to be a professional manner. · Ensure lift room and escalator equipment is kept clean, tidy and in good working Accidents in your work area, or promptly report/escalate to Management for investigation and follow up servicing, maintenance and installation of lifts and escalators will be included on the After Hours Callout Roster
Description JOB PURPOSE The Lift and Escalator Service Technician is responsible for equipment to be a professional manner. · Ensure lift room and escalator equipment is kept clean, tidy and in good working Accidents in your work area, or promptly report/escalate to Management for investigation and follow up servicing, maintenance and installation of lifts and escalators will be included on the After Hours Callout Roster
Field Teams: Monitor Field Team groups for escalations and assistance requests, including switch renaming with missing or incorrect sector details. Escalations: Escalate down, flapping, or restoring sites to the Provide assistance on Apex with complex issues escalated from Senior engineers related to network quality upstream, and downstream nodes. Escalation Management: Ability to handle escalations in the absence of the NOC NOC Manager. Proficiency in managing mast team escalations and responses. Node Failures: Quick detection
Support
Effective resolution of escalated issues via root cause analysis and effective resolution trends.
Escalate an unresolved problem through the internal escalations process to the development development staff.
Follow up and drive escalations.
Ensure the customer is appropriately
Manage the incident queue for escalation to the development team where necessary, including within SLA.
Ensure alerts or escalations to internal teams are resolved timeously and
Field Teams: Monitor Field Team groups for escalations and assistance requests, including switch renaming with missing or incorrect sector details. Escalations: Escalate down, flapping, or restoring sites to the Provide assistance on Apex with complex issues escalated from Senior engineers related to network quality
updating the system, taking required action and escalation handling. Delivering results as per Service Level updating the system, taking required action and escalation handling. Delivering results as per Service Level
updating the system, taking required action and escalation handling. Delivering results as per Service Level updating the system, taking required action and escalation handling. Delivering results as per Service Level
ical Support
Domains. Define, request, track and, if necessary, escalate the required resources (incl. budget, skills, Domains. Define, request, track and, if necessary, escalate the required resources (incl. budget, skills, Owners for successful implementation. Technical escalation to the Product Owner, including facilitating discussions with other Product Owners, if necessary. Escalation of conflicts, based on user requirements, in specific for content escalation and all Product owners for capacity escalations. Escalate disciplinary issues