Technology management Analyse customer feedback Escalation management Resource planning Reporting & analytics
nodes. Escalation Management: Ability to handle escalations in the absence of the NOC Manager. Proficiency
operations support requirements, including escalation management. View our other positions on Facebook ,
a high level of customer satisfaction. Escalation Management: Serve as the primary point of contact for for escalated technical issues, providing timely and effective resolution, and managing communication
level of customer satisfaction.
from trend analysis and/or management escalations. Proactively manage incidents to satisfactory resolution
support systems Details Resolution summary Escalation management Accurate time logging Client support Using
Recommended corrective actions – prescribing and escalations; Manage regulatory breaches and compliance risk exposures;
Recommended corrective actions – prescribing and escalations; Manage regulatory breaches and compliance risk exposures;