industry and STO inbound sales essential
the Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of
the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality
Main job function
CORE PURPOSE OF THE JOB
To oversee the central operations department which consists of 8 key functional area of the bank. This role is pivotal in ensuring the smooth and compliant operation of the Bank's
Description Position duties : Relationship management with our top producing financial advisors Active case/pipeline management Provide first time resolution where appropriate, alternatively doing thorough investigation in order to resolve all inquiries ensuring all parties are supplied with detaile
Description Position duties : Relationship management with our top producing financial advisors Active case/pipeline management Provide first time resolution where appropriate, alternatively doing thorough investigation in order to resolve all inquiries ensuring all parties are supplied with detaile
Based in Randburg
Shifts between 07:00 am- 20:00 pm
Working from Monday to Monday including public holidays- 45 hours week scheduleÂ
Â
OVERALL PURPOSE OF JOB:
Process customer service and technic
manage inbound and outbound calls promptly Always demonstrate an elevated level of customer service Adaptable:
manage inbound and outbound calls promptly Always demonstrate an elevated level of customer service Adaptable:
Company is a dynamic and vibrant player in South Africa's life insurance industry. We're passionate about life insurance and the good it can do. In the digital era, people are collaborating, co-creating and sharing like never before. Consumers want to take charge and customise every part of their wo