responsible for? Facilitate the recovery of all P1/P2 incidents with appropriate reporting and notifications to persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory necessary. Understand and appreciate the impact of incidents on the various clients' business, and/or business all major incidents to a satisfactory conclusion. Continuous improvement of the major incident management Keep service desk informed of progress on major incidents and potential workarounds. Weekly report back
We are seeking Afrikaans speaking Incident Management Consultants who specialise in Plumbing Claims and
Pretoria is looking for a AWS/Azure Operations & Incident Manager to join their team on a contract until and fault-finding. Management/Coordination of Incidents across several internal & external support Deployments/ Releases. Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker. ITIL processes, in particular Incident , Problem Management, Configuration Management
you are a passionate AWS/ Azure Operations & Incident Manager with strong focus on infrastructure, monitoring and Docker
Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several Deployments/ Releases Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker ITIL processes, in particular Incident , Problem Management, Configuration Management
adherence during any Incident Problem Handling
DESCRIPTION: Facilitate Problem Analysis, Major Incident Reviews and Problem Compliance Reviews. Verify the adherence during any Incident Problem Handling Participate in the Incidents to ensure that all parties with vendors to delivery incident problem resolution. Validate the Incident Problem Report for the appropriate respective owners on the open incidents Validate the impact on the incident and update customer on the further or related roles, such as project manager, or incident manager. Business, leadership, and analytical
Providing end user support to end users Quality incident resolution Regular and timeous feedback to user outstanding incidents, requests and SRS's (Verbally and including updating of the relevant Incident, Request be resolved timeously Updating and concluding incidents, requests and service requests on the CA and SRS supporting incidents logged within SLA agreements Provide feedback and update outstanding open incidents and end user knowledge base Escalating re-occurring incidents and providing input to the end user problem management
driven results for use during security assessments, incident analysis and root cause investigations Lead remediation remediation recommendations and ensure incident closure and compliance. Review and enhance evidence collection collection of all security incidents for reporting, compliance, and improvement purposes. Monitor networks agreed processes, methods, and standards to address incident management in a mature manner, ensuring effective cause analysis. Investigate all cyber security incidents. Aid in the documentation of security breaches
and logs to identify and investigate security incidents and indicators of compromise (IOCs) Security assessments security weaknesses and gaps Develop and maintain incident response plans, procedures, and playbooks Implement techniques Participate in security incident response activities, incident triage, containment, eradication organization's security posture Report on security incidents, investigations, findings, and remediation actions CloudTrail Monitor AWS environments for security incidents, anomalies, and suspicious activities using cloud-native