all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory conclusion. Continuous improvement of the major incident management process. Keep service desk informed of progress Review the continuous improvement of the SGT incident management process. Trending of re-occurring incidents relevant IT experience ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)
We are seeking Afrikaans speaking Incident Management Consultants who specialise in Plumbing Claims and
is looking for a AWS/Azure Operations & Incident Manager to join their team on a contract until Dec n of Incidents across several internal & external support organisations. Config management & Docker. ITIL processes, in particular Incident , Problem Management, Configuration Management. Salary Market
are a passionate AWS/ Azure Operations & Incident Manager with strong focus on infrastructure, monitoring Docker
is looking for a AWS/Azure Operations & Incident Manager to join their team on a contract until Dec n of Incidents across several internal & external support organisations. Config management & Docker. ITIL processes, in particular Incident , Problem Management, Configuration Management. Salary Market
Operations experience (ticket handling, problem, incident management)
- Jira and Confluence experience
- Incident Management prompt resolution of security and authorization-related
communicate expectations to internal teams; Incident Management: Maintain a database of major incidents for methodology; Knowledge of ITIL framework (Incident Management, Problem Management, Change Management, Service
in departmental projects• Provide support Incident Management Problem Management. Network Management processes
related roles, such as project manager, or incident manager.
services industry.
Incident Management: