maintained. SLA monitoring •Adhering to external SLA with retailer (21 day) •Adhering to internal SLA (7 day) •Immediate action during “high influx periods” to ensure SLA is adhered. •Addressing area managers (regional managers) repairs in the relevant time •Repairs internal SLA •Daily SLA Report Feedback Inventory: •Forecast spare
maintained. SLA monitoring •Adhering to external SLA with retailer (21 day) •Adhering to internal SLA (7 day) •Immediate action during “high influx periods” to ensure SLA is adhered. •Addressing area managers (regional managers) repairs in the relevant time •Repairs internal SLA •Daily SLA Report Feedback Inventory: •Forecast spare
experience. Must have worked according to client SLA, assist with project implementation, support of industrial experience. Must have worked according to client SLA, assist with project implementation, support of industrial experience. Must have worked according to client SLA, assist with project implementation, support of industrial
management processes and ensuring regulatory and SLA compliance. · Negotiating with suppliers to meet contract administration efficiency and end-user SLA's/contracts. Stakeholder Relations · Building and on expenditure and performance against existing SLA's/contracts. Produce bid committee related reports
management processes and ensuring regulatory and SLA compliance. · Negotiating with suppliers to meet contract administration efficiency and end-user SLA's/contracts. Stakeholder Relations · Building and on expenditure and performance against existing SLA's/contracts. Produce bid committee related reports
infrastructure, according to SLA Timeously responding to exceptions according to SLA. Administration maintained maintained according to client SLA Continuously updating client and engineer of changes made (via email/ telephone)
infrastructure, according to SLA Timeously responding to exceptions according to SLA. Administration maintained maintained according to client SLA Continuously updating client and engineer of changes made (via email) Daily/Weekly/Monthly
achieved through improved service standards and client SLA's are adhered to Grow client account Review of Sales/ Productivity and business culture with key focus on SLA's and member experience across all operational divisions fulfilled according to PLP guidelines and client SLA's, while focussing on the Customer Rating Scores/NPS reports. The key focus of the report is to manage SLA, Client Satisfaction Ratings, Usage and Performance
audits
managing third-party service providers, implementing SLA's and managing a team.
The ideal candidate