Manufacturer that seeks the expertise of a Junior Technical Support Specialist Minimum Requirements: Minimum Facebook and LinkedIn GAP Consulting or on Twitter GAPAuto GAP Consulting - General Automotive Personnel Personnel SA's Premium Automotive Recruitment Consultancy Monthly
seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will lities:
seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will weekends. Responsibilities: Provide technical support and troubleshooting assistance to customers via resolving technical issues Collaborate with senior support engineers and cross-functional teams to escalate with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers
other will be out in the field providing customer support.
• Grade 12/Matric or equivalent qualification.
• Minimum 3-5 Years’ industry experience in technical administration.
• Experience with ERP (SAP, Business Central or Navision).
• Computer Literate (Word, PowerPoint and Excel).
DUTIES AND : RESPONSIBILITIES
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Position: Junior Internet Helpdesk Support
Location: Edgemead (Office-Based)
Salary:
Do you have a minimum of 2 years internet support experience and is familiar with Radius Manager
Requirements:
Please refrain from applying
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QUALIFICATIONS AND EXPERIENCE
Grade 12/Matric or equivalent qualification.
Minimum 3-5 Years industry experience in technical administration.
Experience with ERP (SAP, Business Central or Navision).
Computer Literate (Word, PowerPoint and Excel).
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism