Service Desk Engineers provide IT end-user support on various components of an IT environment, including expectations in dealing with any incidents or service requests and you will continuously better yourself and the face of the company. Deliver exceptional service to internal and external customers. Respond to modern technologies as well as Numata Standard Operating Procedures. Market Related
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge
to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful responsible for all end user support and service desk services to be delivered to client. Key responsibilities: responsibilities: To provide efficient and effective customer service to the Customer New equipment installation, such repair Relocation of computer equipment as per operational requirement Extensive troubleshooting and resolving as required and updating the resolutions on IT Service management systems. Supporting and assisting in
experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow operating systems such configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their twenty years of experience in delivering business services, garnering stellar client references, and maintaining
QUALIFICATIONS Proficiency in operating systems such as Windows and macOS. Familiarity with hardware configurations. Experience with remote desktop tools and IT service management software. Communication: Excellent verbal Demonstrated commitment to providing exceptional customer service. Team Player: Ability to collaborate effectively customer service by promptly addressing and resolving IT-related inquiries, incidents, and service requests based on their severity and impact on business operations. Provide timely updates to users regarding the
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful responsible for all end user support and service desk services to be delivered to client. Key responsibilities: responsibilities: To provide efficient and effective customer service to the Customer New equipment installation, such repair Relocation of computer equipment as per operational requirement Extensive troubleshooting and resolving as required and updating the resolutions on IT Service management systems. Supporting and assisting in
passionate about delivering exceptional customer service and technical support, this could be the perfect development, particularly in mastering online customer service systems. Availability : Ability to respond to after-hours
QUALIFICATIONS Proficiency in operating systems such as Windows and macOS. Familiarity with hardware configurations. Experience with remote desktop tools and IT service management software. Communication: Excellent verbal Demonstrated commitment to providing exceptional customer service. Team Player: Ability to collaborate effectively customer service by promptly addressing and resolving IT-related inquiries, incidents, and service requests based on their severity and impact on business operations. Provide timely updates to users regarding the
is seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading solutions, they are committed to delivering top-notch service to our clients. If you have a strong technical communication skills, and a passion for customer service, we want to hear from you. Apply now to be a part line IT support • Logging of all Incidents and Service request according to ITIL standards • Follow up applications • 1-3 years of experience in a call desk environment/ user support • Previous experience