Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated Your Role: Customer Interaction: Handle incoming calls and inquiries with professionalism and empathy. product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration: approach to customer service. Previous Experience: Call centre experience is essential. Ready to take the next
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customers dedication
Cape Town CBD Contact centre requires the services of an experience HR Generalist to manage the full
as a generalist
2 years experience in Contact Centre HR - full function (Recruitment / admin / performance
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets >
telemarketing (outbound) experience within a Contact Centre environment is a pre requisite ➢ Experience Windows 10 ➢ 32 gig hard drive The post Sales call centre representative appeared first on freerecruit