improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. Responsibilities: Provide leadership improve service delivery to achieve and exceed SLAs, OLAs, and KPI targets; Through monitoring, management ensure the team achieves and exceeds relevant SLAs, OLAs, and KPI's; Identify and escalate any potential
CoE relationship to effectively support SLA's and OLA's between the team and business stakeholders. Qualifications
escalations happen timeously and in line with SLA and OLA. Customer Support Answer, evaluate, and prioritize
completed within the CRM system (SNOW). Adhere to the OLA's defined in Comsol to ensure responsiveness and speed
Leasing Operations Develop and implement SLA's and OLA's in collaboration with the relevant role players