The IT Technical Team Lead responsible for ensuring that the iSON Group's offices and its associated outputs. He/she will work with the outsourced service providers recommending and implementing new systems systems and upgrades as appropriate. The team lead will also play an active role in the building and upgrading ensure that incidents are logged and assigned to the team with the correct status Availability Management technical support to the desktop support team Assist the desktop team where needed and when needed Resolve
Bakery Team Lead/Manager
Location: Cape Town
Our client, an established established bakery is seeking a Bakery Team Leader to join their team based in the Southern Suburbs in Cape guiding a small team effectively
technical leadership and guidance to the development team, ensuring adherence to best practices, coding standards standards, and architectural guidelines.
â Attention to detail
â Fast and self-learning abilities.
â Result orientation
training
â Desktop support services
â Management of in-country IT teams (currently 6 people)
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for an Offline Team Lead to join their team. The primary purpose of the role is to lead the Offline operational operational team in support of the production environments, implementations, and ensuring continuous improvement At the same team lead a team of Offline analysts to perform exceptional support service, with a customer maintenance as and where required
Work in a team and independently and drive all support processes of software and patches
Customer Service
Manage the after-hours support schedule
role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining high levels by setting the standard for exceptional client service throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Management Monitor Service Levels and ensure that these are control over all Helpdesk staff in relation to service levels and functional ownership of all tickets
relevant experience as a developer as part of a team in a software development environment.
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