Service Desk Engineers provide IT end-user support on various components of an IT environment, including expectations in dealing with any incidents or service requests and you will continuously better yourself and the face of the company. Deliver exceptional service to internal and external customers. Respond to themselves. Create/ update Knowledge Base articles / technical notes as solutions are identified or articles
Key Responsibilities: User Support Triaging and Technical Troubleshooting Incident Management Documentation matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow IT service management software. Mentorship ABOUT US EXL is the indispensable partner for leading businesses industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global
Kibo Technical stands at the forefront of technological advancement, offering innovative solutions to passionate about delivering exceptional customer service and technical support, this could be the perfect fit for professionalism and care. Team Leadership: Lead our technical team, coordinating efforts to address client expertise. Technical Troubleshooting: Demonstrate expertise in diagnosing and resolving technical issues demonstrating a track record of excellence. Technical Proficiency : Strong computer skills, including
and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading provider of software to delivering top-notch service to our clients. If you have a strong technical background, excellent communication communication skills, and a passion for customer service, we want to hear from you. Apply now to be a part line IT support • Logging of all Incidents and Service request according to ITIL standards • Follow up applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
Our client is seeking an eloquent Technical Lead - a hands-on individual who has great Development Development & DevOps experience leading teams as a client facing contact. They will be required to install instances.
Investigate and resolve technical issues, providing level 3 root cause analysis client developers and core team to architect technical requirements for hotfixes, new features or integrations
Job Objectives
Solid grasp of all technical requirements in the Lutron product line
Development
/>Efficient management of RMA processes
Technical and design assistance to dealers on Lutron lighting
Requirements:
- Min 3 years in a technical support role (Smart home industry preferred)
exemplary customer service to an existing base of dealers, as well as product/technical training for new
Objectives:
* Solid grasp of all technical requirement in the Lutron product line
*
Efficient management of RMA processes
* Technical and design assistance to dealers on Lutron projects
* Min of 3 years in a technical support role
* Strong IP networking skills
The IT Technical Team Lead responsible for ensuring that the iSON Group's offices and its associated outputs. He/she will work with the outsourced service providers recommending and implementing new systems systems and upgrades as appropriate. The team lead will also play an active role in the building and upgrading (Server, LAN, WAN) Provide 2nd and 3rd level technical support to the desktop support team Assist the support, advice, and assistance to users. Provide technical direction to the desktop team across multiple
Our client is looking for a Senior Technical Lead and a specialist in Typscript, Node and React. Key Cloud Ops: Google Cloud Platform (GCP), Amazon Web Services (AWS) CI/CD: Advanced proficiency in CI/CD pipelines fields. Minimum of 10 years of experience in the technical field. Minimum of 5 years of experience in software
exemplary customer service to an existing base of dealers as well as product/technical training for new completion Job Objectives Solid grasp of all technical requirements in the Lutron product line Development documentation Efficient management of RMA processes Technical and design assistance to dealers on Lutron lighting projects Minimum Requirements: - Min 3 years in a technical support role (Smart home industry preferred) -