About the Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in providing exceptional technical support to our internal and external customers. You will be responsible for the smooth operation of the service desk, ensuring we meet all agreed-upon serv
About our Client: Our client is in search of a dynamic Service Desk Team Leader to ignite business growth and surpass targets. Offering a dynamic and collaborative environment, they foster creativity and initiative, providing opportunities to make a tangible impact. Join their team of passionate pro
Xcede What will you be responsible for? Facilitate the recovery of all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory resolution in a time