function will be to mandate the Service Helpdesk. The Service Helpdesk Operator is one of the core functions
Helpdesk Consultant - Western Cape A dynamic, vibrant and growing cosmetics business is looking for a a Helpdesk Consultant to join their Member Relations team in Bellville, Cape Town. The main role of the the Helpdesk Consultant is to play a pivotal role in enhancing member experience by acting as mentors – planning, prioritising, delivering on time. Technical/ professional excellence Relationship building
and Troubleshooting and provide support & technical advice to clients
crucial for maintaining our high standards of technical support and customer service. Respond to incoming incoming calls and emails from clients regarding technical issues and authorization requests Provide expert expert advice and support on mechanical and technical matters related to fleet vehicles Review and authorize authorize repair and maintenance work based on technical assessments Maintain accurate records of all communications to ensure timely and effective resolution of technical issues Ensure compliance with company policies
experience in a junior management role supervising a helpdesk team
experience in a junior management role supervising a helpdesk team Working Experience in the IT industry supporting
Position: Junior Internet Helpdesk Support
Location: Edgemead (Office-Based)
Salary:
Roles and Responsibilities:
The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining matrix. Maintain oversight and control over all Helpdesk staff in relation to service levels and functional from cradle to grave once escalated to a higher technical tier. Ensure that all IT Service Management processes all tickets from cradle to grave. Ensure that technical and hierarchical escalations happen timeously
We are seeking a skilled and motivated Helpdesk Support Engineer, this is a permanent role is based in by providing clear, written instructions and technical manuals. Ultimately, your goal is to become a accurate solutions to their technical needs. Proven work experience as a Technical Support Engineer, Desktop products. Ability to diagnose and troubleshoot technical issues. Familiarity with remote desktop applications communication skills. Ability to provide step-by-step technical help, both written and verbal. Salary Market Related