Managed Services Provider based in the UK and Cape Town.
Our SA team is looking for a 3rd
3rd line Support Engineer with at least 3-4 years experience, to support our clients remotely as well
very technical, and you will have the many opportunities to get involved in not just technical support
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3rd Line Technical Support Engineer (JB4435) Newlands, Cape Town (Hybrid Role) Market Related Duration: skilled 3rd Line Support Engineer to join their team. As a 3rd Line Technical Support Engineer, you will be be responsible for providing advanced technical support to their clients across various regions including at least 3 years of experience in third level support role and have great knowledge of cloud platforms Requirements: 3 years of experience in a technical support role. Proficiency in Microsoft Windows (7
To continually make sure that all Monitoring support is managed in a timely, efficient and effective that a continuous revenue stream for monitoring support is achieved. (Targets to be calculated) To understand Key TASKS : Provide both on and off-site technical support and consultancy to prospective and existing Manager to discuss and update on all sales and support issues and activities of the segment. Ensure that existing support engineers including IT to overcome all related issues. Utilise SFDC support tool to provide
Minimum 3-5 Years industry experience in technical administration.
Experience with ERP (SAP RESPONSIBILITIES:
Liaise with stake holders on technical queries.
Create and maintain Bill of Materials
Update and maintain the ERP system with technical detail.
Assist quality, production, internal internal and external sales with queries around technical content, drawings, parts or BOMs.
Manage
Audit BOMs and liaise with designers/engineers around changes etc.
Audit Parts manuals
ENVIRONMENT: Our client is a thriving Managed Service Provider company dedicated to achieving excellence looking for a 3rd line Support Engineer with at least 3-4 years' experience, support their client remotely very technical, and you will have many opportunities to get involved in not just technical support, but DUTIES: Provide 1st to 3rdline support via email, phone, and remote support to their client's based in the configure and implement various IT solutions and services. (SA) Troubleshoot and fix various IT hardware
Technical Support Engineer- Refrigeration and HVAC
Denver, Johannesburg
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CLIENTS' OFFICES IN NEWLANDS, CAPE TOWN The Support Engineer plays a critical role in the operational success position requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with efficiency Communication: Serve as a primary contact point for technical inquiries, ensuring clear, empathetic, and timely
looking for a 3rd line Support Engineer with at least 3-4 years' experience, to support our clients remotely very technical, and you will have the many opportunities to get involved in not just technical support role Provide 1st to 3rdline support via email, phone, and remote support to our client's based in the configure and implement various IT solutions and services. (SA) Troubleshoot and fix various IT hardware applications/systems. Work directly with senior engineers, to resolve complex issues as well as assist in
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enthusiastic and motivated Technical Support Intern to join our team. As a technical support intern, you will assist assist with providing support to our customers, troubleshooting technical issues, and learning about inquiries. • Assist with diagnosing and resolving technical issues. • Document and track customer interactions and Uploading (WordPress): • Source relevant technical content, such as product manuals, guides, FAQs enrolled or have finished in computer science, engineering, or any related field of study. • Basic understanding