Qualifications:
at all levels, including reservations, fares, ticketing, re-issues, refunds for all routing complexities understanding of country emulation and local partner ticketing abilities. Fulfil a generalist role within the on QC checks done on reservations. Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings. No tickets to be on the un-invoiced ticket list. Ability to benchmark accurately
daily vehicle checks, log sheets and driver health check diligently and correctly. • To check and sign that the pick ticket and delivery note. • Responsible for fuelling the truck and submitting tickets for purchase
daily vehicle checks, log sheets and driver health check diligently and correctly. • To check and sign that the pick ticket and delivery note. • Responsible for fuelling the truck and submitting tickets for purchase
emails per day) with response time targets. Create ticket for further processing (depending on POP; Order; Quote / Invoice from Email / Phone order / Hubspot Ticket (/- 50 per day) Send Quote via Email / From Accounting order tracking software. Follow up on Quotes to check whether customer received it and whether they would
emails per day) with response time targets. Create ticket for further processing (depending on POP; Order; Quote / Invoice from Email / Phone order / Hubspot Ticket (/- 50 per day) Send Quote via Email / From Accounting order tracking software. Follow up on Quotes to check whether customer received it and whether they would
of hardware and software Ensure proper quality check is done on all new desktop machines and laptops room Ensure all tickets are handled on urgent and performance influence Logging tickets for IT technicians technicians, ensure timelessly closing of tickets with feedback to person requested Arrange and plan equipment through tickets that is logged Close tickets with full details Logging and managing of tickets to 3 rd
end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive our customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation onboarding projects and migrations Monitor and escalate Tickets according to the customer's SLA Keep users informed informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve (online) Offer and Contract, subject to Background checks and vetting This document describes the principle
end management of tickets and service requests reported by the customer. Manage Tickets and Requests Receive our customers Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation onboarding projects and migrations Monitor and escalate Tickets according to the customer's SLA Keep users informed informed on status and progress of their Tickets Aid customer retention and satisfaction Help to improve (online) Offer and Contract, subject to Background checks and vetting This document describes the principle