Support Engineer to be a key part of their team. In this role, you'll support the Sales ng>
Company Overview AutoMill is a leading engineering company specializing in providing a comprehensive skilled and motivated Support Engineer to join our dynamic team. As an Support Engineer at AutoMill, you will will play a crucial role in supporting and maintaining an advanced management system. You’ll collaborate certificate of fitness. · You will be required to do support on our existing and future installed systems. Qualifications: Qualifications: · 3 Year Bachelor’s degree in Engineering (Mechanical, Electrical, or related field). ·
Field Support Engineers to join our team and provide on-site technical support and assistance assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring clients receive timely and effective technical support, thereby contributing to the overall success of resolved remotely is redirected back to the remote support team.
a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist lities:
seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure
PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware while providing the highest customer service. The engineer answers incoming calls, tracks all information request in a timely fashion. The engineer provides desktop support, such as password or account related (3G), monitoring and tracking of all systems. The engineer will also play a key role in escalating unresolved
a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist weekends. Responsibilities: Provide technical support and troubleshooting assistance to customers via technical issues Collaborate with senior support engineers and cross-functional teams to escalate and teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to
seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via ticketing system Mentor and coach junior support engineers, providing guidance, training and knowledge performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to
responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients and any providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising, diagnosing logged support incidents and calls. • Provide standby support (after-hours emergency support in alignment timely support contractual SLAs and meet SLOs without breaches. • Own and improve engineering support processes monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed to
other will be out in the field providing customer support.