Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
line support).
- Offer customer training.
- Provide customers with regular feedback on their
Responsibilities:
1. Configure and manage the Microsoft 365 Admin Centre
2. Implement and support Microsoft SharePoint
role.
- Advanced knowledge of Microsoft 365 Admin Centre and SharePoint.
- Strong expertise in
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or
are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
-
Innovators Thrive.
We are seeking a Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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Provide Network and Telephone Support
Job title: Customer Success Consultant
Our client, based in Somerset to join their team in the position of Customer Success Consultant as soon as ensure customer success.
Overview and Skills needed:
Journey Beyond Work.
We are seeking a Customer Service Engineer I to join our team. you'll be responsible for providing high-quality customer service and technical support to our clients. issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
and patients together for greater continuity of care. With our smart technology and ongoing support, growing team and provide top-notch service to our customers telephonically, and through written communications quality support for our products and services to customers and partners through swift availability by phone and tasks on SAP facilitating the management of customer accounts Working on escalations within Service