Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit operations, contributing to a positive customer experience and the overall success of the support team. co-ordination Matric 7 - 15yrs experience in a similar role Experience in the Telecoms industry Able to
with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 12
The contact centre service will support the channels below (and any support (both inbound and outbound).
and profitable product suite for the Group. REQUIREMENTS FOR THE ROLE To succeed in this role, you will variety of had and soft skills. These are the requirements for the role. You are highly organised with Both written and verbal communication skills are required to enable efficient and professional communication sales, compliance, and customer service You have experience working with annuity-based products Your business skills are advanced. A good commercial acumen is required to make informed decisions about the enhancement
ESSENTIAL SKILLS REQUIREMENTS:
- Very strong conceptual and methodical skills
OTHER SKILLS REQUIREMENTS:
- Ability to work interdependently
understand and interpret business needs and requirements with an aptitude to move concepts through to
advantageous
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
- Degree
/>- 10+ years experience in the IT industry
- 4+ years experience as IT requirements engineer/business
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX and procedures. Continuously review training requirements and facilitate further training identified for
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX and procedures. Continuously review training requirements and facilitate further training identified for
/>1. Configure and manage the Microsoft 365 Admin Centre
2. Implement and support Microsoft SharePoint
- Advanced knowledge of Microsoft 365 Admin Centre and SharePoint.
- Strong expertise in the
maintenance, and administration.
- Proven experience with email migrations, specifically On Prem/IMAP/Google
efficiency, productivity, and profitability. This role requires a keen eye for detail, excellent organizational highlighting key metrics and areas for improvement. Requirements: - Bachelor's degree in Business Administration related field. Master's degree preferred. - Proven experience in operations management, preferably in the interior industry regulations and standards. R Negotiable on Experience
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations tickets and Tier 2 network operations support requirements, including escalation management. View our other network infrastructure At least 3 to 5 years' experience in co-ordinating shifts, managing resources effectively expertise in network operations, including hands-on experience with network monitoring tools and technologies
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