years of Shipping Experience 3 years of client services experience in similar environment Skills Good
background/knowledge, to manage the usage of 3 rd party Courier services (including SLA negotiations and management) to (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)
greased weekly. Ensuring all breakdowns, additional services and preventative maintenance are completed timeously inventory management Updating on the relevant WhatsApp groups. Follow up on all the operations procedures according positive attitude and providing exemplary customer service. Ability to work on SKT's (wide body trucks), RDT's
capturing waybills, and providing basic customer service. If you have a background in transport and logistics our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries and
transactions.
Customer Service:
capturing waybills, and providing basic customer service. If you have a background in transport and logistics our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries and
for maintaining and leveraging the quality of service provided to customers, ensuring operational optimisation (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)
background/knowledge, to manage the usage of 3 rd party Courier services (including SLA negotiations and management) to (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)
customer satisfaction through timely and efficient service. KPIs: Inventory Accuracy Maintain 99% inventory of 95% or higher through timely and efficient service. 95% or higher customer satisfaction Inventory and external audits. Satisfactory audit results Service Level Agreements (SLAs) Meet or exceed SLAs with management skills. Excellent communication and customer service skills. Ability to work under pressure and meet
customer satisfaction through timely and efficient service. KPIs: Inventory Accuracy Maintain 99% inventory of 95% or higher through timely and efficient service. 95% or higher customer satisfaction Inventory and external audits. Satisfactory audit results Service Level Agreements (SLAs) Meet or exceed SLAs with management skills. Excellent communication and customer service skills. Ability to work under pressure and meet