Conveyancer
containers pick up queries and ensure that the ‘holding emails' are sent if required. Monitor all abandon cargo procedures are followed without exception. Keep email ‘inbox box' clear and always updated. Ensure that the sales department and confirm to clients on email with copy to SDM manager, Client Services Manager Manager Check booking confirmations before they are emailed to clients, correct as required and sign. Action
containers pick up queries and ensure that the ‘holding emails' are sent if required. Monitor all abandon cargo procedures are followed without exception. Keep email ‘inbox box' clear and always updated. Ensure that the sales department and confirm to clients on email with copy to SDM manager, Client Services Manager Manager Check booking confirmations before they are emailed to clients, correct as required and sign. Action
Customer service Client liaison - telephone and email Providing feedback to management Must have an excellent
Answer incoming calls and respond to customer's emails. Management and resolve customer complaints. Identify
Answer incoming calls and respond to customer's emails. Management and resolve customer complaints. Identify
assisted remotely via video calls, voice calls, emails and text messages. • Product Experts ensure that relations and relationship management • Telephonic and email support • Video calling experience (advantageous) working over either voice or video call, live chat, email or text message. • Obtain and note quality information information provided on a call with texts and/or emails. • Ensure a minimal missed call rate. Continuous • Ensure other required documents, reports and email accounts are up to date and accurate. REMUNERATION
assisted remotely via video calls, voice calls, emails and text messages. • Product Experts ensure that relations and relationship management • Telephonic and email support • Video calling experience (advantageous) working over either voice or video call, live chat, email or text message. • Obtain and note quality information information provided on a call with texts and/or emails. • Ensure a minimal missed call rate. Continuous • Ensure other required documents, reports and email accounts are up to date and accurate. REMUNERATION