Supervisor, located at Cape Town International Airport, reporting into the Branch Manager. The chosen service environment . Working conditions are in an airport operations office environment. It includes working
flight disruptions and/or cancellations;
Ability to handle high volume work, prioritise and work under pressure Key duties – Handle inbound calls
system, taking required action and escalation handling. Delivering results as per Service Level Agreement system, taking required action and escalation handling. Delivering results as per Service Level Agreement
system, taking required action and escalation handling. Delivering results as per Service Level Agreement system, taking required action and escalation handling. Delivering results as per Service Level Agreement
Developing new ways to meet customers needs. Handling customer complaints Overseeing the interactions Delegating sales enquiries and ensuring enquiries are handled timeously Creating and executing retention campaigns
Developing new ways to meet customers needs. Handling customer complaints Overseeing the interactions Delegating sales enquiries and ensuring enquiries are handled timeously Creating and executing retention campaigns
targets are met, and customer interactions are handled professionally and efficiently. Customer Support: qualitative and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies Record-keeping: Follow and create communication scripts when handling different topics. Seize opportunities to upsell technologies. Problem-solving skills and ability to handle customer complaints effectively. Attention to detail
targets are met, and customer interactions are handled professionally and efficiently. Customer Support: qualitative and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies Record-keeping: Follow and create communication scripts when handling different topics. Seize opportunities to upsell technologies. Problem-solving skills and ability to handle customer complaints effectively. Attention to detail