Description Position duties: Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review and design operational processes, on-line documents and communication templates to achieve better customer outcomes. Provide insight on custo
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across various touchpoints in client operations with a focus on enhancing client junctions, communication and improving their new business, servicing and claim journeys. Champion the customer experience
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across various touchpoints in client operations with a focus on enhancing client junctions, communication and improving their new business, servicing and claim journeys. Champion the customer experience
Main Purpose of Position:
Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and tra
Description Position duties: Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review and design operational processes, on-line documents and communication templates to achieve better customer outcomes. Provide insight on custo
Company is a dynamic and vibrant player in South Africa's financial services industry. We're passionate about financial services and the good it can do. In the digital era, people are collaborating, co-creating, and sharing like never before. Consumers want to take charge and customise every part of
What youll be doing if you get the job:
- Design and evaluate the client experience across various touchpoints in Client Operations with a focus on enhancing client junctions, communication and improving their new business, servicing and claim journeys.
- Champion the Cust
Reference: JHB000565-Dana-1 In the digital era, people are collaborating, co-creating, and sharing like never before. Be part of this drive within this dynamic organisation that offers fantastic career growth. What you'll be doing if you get the job: - Design and evaluate the client experience acros
Reference: JHB000565-Dana-1 In the digital era, people are collaborating, co-creating, and sharing like never before. Be part of this drive within this dynamic organisation that offers fantastic career growth. What you'll be doing if you get the job: - Design and evaluate the client experience acros
Company is a dynamic and vibrant player in South Africa's financial services industry. We're passionate about financial services and the good it can do. In the digital era, people are collaborating, co-creating, and sharing like never before. Consumers want to take charge and customise every part of