responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients and any for providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising logged support incidents and calls. • Provide standby support (after-hours emergency support in alignment third party). • Ability to provide step-by-step technical help, both written and verbal. • Assist in the timely support contractual SLAs and meet SLOs without breaches. • Own and improve engineering support processes
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she timely technical support to customers via various channels such as phone, email, Freshdesk support tickets provide step-by-step technical help, both written and verbal. • Attend to all logged support incidents and calls issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
5 years experience Written and spoken English Technical skills: IFRS (focus on group accounting) and Taxation results oriented, driven by excellence and a change agent Strong analytical ability to interpret financial results oriented, driven by excellence and a change agent Ability to manage group processes that involves
5 years experience Written and spoken English Technical skills: IFRS (focus on group accounting) and Taxation results oriented, driven by excellence and a change agent Strong analytical ability to interpret financial results oriented, driven by excellence and a change agent Ability to manage group processes that involves
role is to provide a high-quality human capital support and service to business operations functions. The and practices, the provision of expert technical knowledge, support, and guidance to Management of Business and Labour Legislation. a) Recruitment Support • Provide support to line managers in developing job profile documents are filled, signed, and returned along with supporting documentation for recording keeping purposes best practice and legislation. • Provide ongoing support and reports for employee developmental plans. •
role is to provide a high-quality human capital support and service to business operations functions. The and practices, the provision of expert technical knowledge, support, and guidance to Management of Business and Labour Legislation. a) Recruitment Support • Provide support to line managers in developing job profile documents are filled, signed, and returned along with supporting documentation for recording keeping purposes best practice and legislation. • Provide ongoing support and reports for employee developmental plans. •
also be expected to provide 3rd level product support and will be expected to perform a standby function · Supporting current projects timeously during UAT testing. · Provide 3rd level product support. · Working the above assist the Support Team as follows: • Monitor and ensure that all support calls are attended
outstanding Accounts to Senior Manager, Executive; · Support Executive on account management within the team
outstanding Accounts to Senior Manager, Executive; · Support Executive on account management within the team