via telephone and remote tools Troubleshooting Resolving issues Escalating where necesary Please forward
developers to understand software design. Help resolve defects. Regression and Performance Testing: Conduct
first-line support to customers, addressing and resolving technical issues with efficiency and accuracy problem-solving skills, with the ability to diagnose and resolve technical issues effectively. Strong communication
accounts receivables' data; Verify discrepancies and resolve clients' billing; Daily / Weekly / Monthly dealings
requirements and industry standards Troubleshoot and resolve complex Platforms issues and incidents Implement