Reference: NCM001677-TM-1 OVERALL PURPOSE OF THE POSITION Support the Aftersales Manager in technical/engineering and administrative tasks, such as managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating the aftersales team's activities, an
customer queries timeously and render efficient after sales service Key Tasks: Query resolution Customer Customer support Customer PODs Render after-sales service Provide administrative support in terms of: GRVs Variance
optimize system processes within the Sales and After-sales departments.
The Application Support Agent
itineraries
Provide trustworthy feedback and after-sales support
Develop a growth strategy focused
of power electronics technology and pre-sales/after-sales technical support experience in UPS power supply
of unforeseen delays or problems, Assist with after-sales support when requested, Settles upon delivery
of unforeseen delays or problems, Assist with after-sales support when requested, Settles upon delivery
closely with other departments, such as projects after sales, and engineering, to identify client needs and
support at customer sites.
closely with other departments, such as projects after sales, and engineering, to identify client needs and