Infrastructure and Network Layout Documentation Helpdesk Management and call closure Client management
Support technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking
(PowerShell, Bash). Basic to intermediate knowledge of Apple technologies. Experience with troubleshooting infrastructure
house-keeping in areas of responsibility Give feedback to helpdesk at each critical phase of the repair job. Assess
house-keeping in areas of responsibility Give feedback to helpdesk at each critical phase of the repair job. Assess
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
Finance Responsibilities 1st line business support helpdesk for systems like XPLAN via 4Me (Business processes
to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware
Retirement Schedule, Co-Morbidity Schedules (if appl), Leave schedule, Adhoc or Routine Audit/Gap Analysis