A position in the National Call Centre for an established company in Somerset West has become available essential Minimum 3 years sales experience in a call centre environment Be able to work unsupervised and
A position in the National Call Centre for an established company in Somerset West has become available essential Minimum 3 years sales experience in a call centre environment Be able to work unsupervised and
service, we want to hear from you. Apply now to be a part of their innovative and collaborative work environment Ensure all outstanding open tickets are closed in time • Managing all teams breaching tickets and escalate update calls logged during the call life-cycle • Work closely with resolver groups to ensure timely updates updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes responsibility computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house Evolution will be advantageous Must have excellent time-management and problem-solving skills Must be able professional articulation when answering customer calls. Must be able to work in a team Must be willing
the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house Evolution will be advantageous Must have excellent time-management and problem-solving skills Must be able professional articulation when answering customer calls. Must be able to work in a team Must be willing
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence
Administration: Monitor customer feedback regarding call outs and immediately address poor service feedback efficiently and accurately to closing off tickets on time for month-end deadlines. Prepare and sign off customer customer calls. Must be able to work in a team Must have a positive attitude Must have excellent time-management
Administration: Monitor customer feedback regarding call outs and immediately address poor service feedback efficiently and accurately to closing off tickets on time for month-end deadlines. Prepare and sign off customer customer calls. Must be able to work in a team Must have a positive attitude Must have excellent time-management
people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation we are. Intercare Waterstone Medical and Dental Centre situated in Somerset West, Cape Town seeks to recruit protocols of professionals are adhered to at all times. Effective leadership and people management. REQUIREMENTS