Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery and outbound customer contact channels. Responsible for staffing, budget management, implementing strategy structuring of contact Centre support nationally for optimal blood collections and stakeholder management. 1.Strategic Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders,
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery and outbound customer contact channels. Responsible for staffing, budget management, implementing strategy structuring of contact Centre support nationally for optimal blood collections and stakeholder management. 1.Strategic Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders,
facilitate the attainment of goals and quotas
REQUIREMENTS: · In-depth Process Knowledge · Change Management · Excellent and articulate communicator · Ability Statement Processing, Bank Account Management, In House Bank and Cash Management, Payment Optimization (Advanced (Advanced Payment Management); Payment XML Formats. · Any additional responsibilities assigned in the Agile
Call Centre Manager post available in Cape Town for a 50 Seater in the Collections industry
Certificate or Diploma in Management or Hr prefered
3 years Call Centre Management / Supervisory exp essential
Management etc
Seeking an ARC Manager, to manage an organised and profitable approved repair centre. Delivering high-quality Repair Centre experience (3 years) - Qualified Motor Technician (A-certification) - Management diploma the Motor Dealership Industry / Approved Repair Centre - Effective understanding of financial budgeting checks may be conducted. Should you have not been contacted within 14 days, please consider your application request us to delete your personal information by contacting us.
/>- Motor Dealership experience / Approved Repair Centre experience (3 years)
- Qualified Motor Technician
Technician (A-certification)
- Management diploma
- Managerial experience within the Motor Dealership
Dealership Industry / Approved Repair Centre
- Effective understanding of financial budgeting principles
contacted within 14 days, please consider your application
request us to delete your personal information by contacting us.
/>· In-depth Process Knowledge
· Change Management
· Excellent and articulate communicator
Management, In House Bank and Cash Management, Payment Optimization (Advanced
(Advanced Payment Management); Payment XML Formats.
· Any additional responsibilities assigned in the
company's database or CRM system. Multitasking: Manage multiple tasks simultaneously, such as handling
Located in beautiful Amanzimtoti, Durban, our call centre is buzzing with energy and excitement.
Duties